Bookings
A booking is confirmed when we accept it and send a confirmation. A quote generated on this website is an estimate based on the details entered; the final rate is confirmed at booking, once the exact addresses, timing and vehicle are known.
You are responsible for the accuracy of the details you give us, including addresses, flight numbers, timings and passenger counts. We are not liable for a trip that fails because a detail we were given was wrong.
Pricing and payment
Airport transfers and common routes are quoted as flat rates with tolls and standard fees included. Anything open-ended — a day of meetings, an event, an as-directed booking — is quoted hourly against a minimum.
Tolls and standard fees are included in a quoted flat rate. Parking, additional stops, waiting beyond the included time, and any charge arising from a change you make are billed in addition. Gratuity is at your discretion unless a signed group contract states otherwise.
When you book online, nothing is charged that day. Your card is charged for the reservation 24 to 48 hours before pickup; a trip booked less than a day ahead is charged when you book. Additional time, stops, tolls, gratuity you add, and any cancellation or no-show fee under these terms are charged to the same card after your trip, and we email you each charge. Corporate accounts may have agreed invoice terms.
Cancellation and wait time
Cancel more than 24 hours before your scheduled pick-up for a sedan or SUV, 48 hours for a Sprinter van or the Cargo Van, or 72 hours for a mini bus, the 40-passenger bus or a motor coach, and there is no charge. Inside that window, a cancellation is charged the full fare, because the vehicle and chauffeur are already committed.
A no-show — nobody at the pick-up point and no contact with dispatch — is charged as a completed trip.
Airport pick-ups include complimentary wait time — 30 minutes after landing on a domestic arrival and 60 on an international one, timed from wheels-down rather than the scheduled time. Everywhere else, 15 minutes is included.
The full terms are on the cancellation policy page, which forms part of these terms.
Vehicles and service
We reserve the right to substitute a vehicle of equal or greater capacity where necessary. Where a substitution is a downgrade we will tell you before the trip and adjust the price.
Passenger and luggage capacities are limits, not targets. A vehicle cannot legally or safely carry more people than it has seats, and a chauffeur may decline to load luggage that will not fit safely.
Child seats are available on request when you book, with reasonable notice so the correct seat is fitted before the vehicle leaves.
Conduct
We ask that passengers travel safely and considerately. A chauffeur may end a trip where behaviour is unsafe, unlawful, or a risk to the vehicle or other passengers; in that case the fare remains payable.
Smoking is not permitted in any vehicle. Damage or soiling caused by a passenger is chargeable at the cost of cleaning or repair plus any lost booking time.
Property left in a vehicle is returned where we can identify the owner. We are not liable for items left behind.
Liability
We provide transportation with reasonable care and skill and maintain the insurance our operations require. We are not liable for delay or failure caused by events outside our reasonable control, including traffic, weather, road closures, civil emergencies and acts of government.
Nothing in these terms excludes or limits liability where it cannot lawfully be excluded, including for death or personal injury caused by negligence.
Travel timings are estimates. We plan generous margins for departures, but we cannot guarantee arrival at a specific minute and do not accept liability for a missed flight, connection or event where the delay was outside our control.
Website use, privacy and changes
The content of this website belongs to Golden Class Limo and may not be reproduced without permission. Rates and information shown may change without notice.
Personal data is handled as described in our privacy policy.
We may update these terms; the date at the top of this page shows when. The terms in force are those published at the time your booking is confirmed.
These terms are governed by the laws of the State of New York. Questions go to info@goldenclasslimo.com.