Cancellation Policy

Cancel more than 24 hours before your scheduled pick-up for a sedan or SUV, 48 hours for a Sprinter van or the Cargo Van, or 72 hours for a mini bus, the 40-passenger bus or a motor coach, and there is no charge. Call dispatch at (718) 360-9383 or write to info@goldenclasslimo.com. A cancellation takes effect when we acknowledge it, so please call rather than emailing if the trip is close.

• Sedan or SUV: free up to 24 hours before pick-up
• Sprinter van (including the Jet and conference-table Sprinters) or the Cargo Van: free up to 48 hours before pick-up
• Mini bus, the 40-passenger bus or a motor coach: free up to 72 hours before pick-up

Inside that window, a cancellation is charged the full fare, because the vehicle and chauffeur are already committed.

A no-show — nobody at the pick-up point and no contact with dispatch — is charged as a completed trip.

Changing the time, the address or the vehicle is not a cancellation, and we would rather move a booking than lose it. There is normally no charge to reschedule, though a change that requires a different class of vehicle may change the price.

Airport bookings are tracked against your flight, so a delayed or early arrival is not a change you need to make. We move it.

Airport pick-ups include complimentary wait time — 30 minutes after landing on a domestic arrival and 60 on an international one, timed from wheels-down rather than the scheduled time. Everywhere else, 15 minutes is included.

Past the complimentary window, additional wait time is billed at the vehicle's hourly rate and added to the fare — the quoted fare is not recalculated.

Beyond the included time, waiting is billed in fifteen-minute increments at the vehicle’s hourly rate. Your chauffeur will contact dispatch before that point rather than letting it accrue unannounced.

Multi-vehicle group bookings and events can carry their own schedule, which is confirmed in writing when the booking is made.

This is not us being difficult: a coach committed to your date is a coach turned down for someone else’s, and the notice period reflects how far ahead that decision is made.

We very rarely cancel. If we cannot complete a booking for a reason within our control, we will source an equivalent vehicle or refund you in full, and we will tell you as early as we know.

Neither party is liable for a failure caused by something outside reasonable control — severe weather, road closures, civil emergencies. We will always try to reschedule first.

Refunds are returned to the original payment method. Corporate accounts are credited against the account. Allow a few business days for a card issuer to post it.

This policy sits alongside our terms of service. Where a signed group contract says something different, the contract governs.