Privacy Policy

Golden Class Limo is a ground-transportation company based at 47-47 35th St, Long Island City, NY 11101. For any question about this policy or about your data, write to info@goldenclasslimo.com.

Information you give us

• Booking details: name, email address, phone number, pick-up and drop-off addresses, dates and times, passenger and luggage counts, and any instructions you add.
• Contact details you submit through a form, by email or by phone, including anything you choose to write in a message.
• Account and billing information for corporate accounts, such as a company name, billing address and authorised contacts.

Information collected automatically

• Standard server and analytics data: IP address, browser and device type, pages viewed, and the site or search that referred you.
• Cookies and similar technologies, described in their own section below.

We do not ask for, and you should not send us, sensitive personal information such as health data, government identification numbers or payment card numbers by email.

• To quote, confirm, dispatch and complete your transportation.
• To contact you about a booking, including changes and delays.
• To take payment and to invoice corporate accounts.
• To keep records required for tax, insurance, safety and regulatory purposes.
• To improve the website and understand which pages are useful.
• To send service updates or offers where you have asked to receive them. You can unsubscribe at any time.

We do not sell personal information. We share it only where it is necessary to run the service or where the law requires it:

• With the chauffeur assigned to your trip, limited to what is needed to complete it.
• With service providers that operate parts of our business on our behalf, such as hosting, payment processing and communications, under terms that limit them to that purpose.
• With authorities, insurers or advisers where we are legally obliged to disclose, or to establish or defend a legal claim.

Cookies are small files a site stores in your browser. We use them to keep the site working (remembering a booking in progress, for example) and to understand how the site is used in aggregate.

To improve our service, we store the page you first landed on and the site or campaign that referred you in a first-party cookie for up to 90 days, and keep that with any quote or booking you make.

You can block or delete cookies in your browser settings. Blocking them will not stop you booking by phone or email, but parts of the site may not behave as intended.

To understand how the site is used and where it can be improved, we record anonymous visit and usage data: the pages you view, how long you stay and how far you scroll, the steps of a quote you reach, the general area of a trip (a borough or airport, never a street address), and the campaign or website that brought you here. A random identifier stored in your browser for up to one year links your visits together. We do not store your IP address, and this data does not include your name, email or phone number. We use your approximate location (city and country) only as it comes from our hosting provider.

We also use Google Analytics, which collects similar usage data for us, and may use Microsoft Clarity, which records how pages are used (clicks, scrolling and mouse movement) so we can find problems in the booking flow. Clarity is set to hide everything you type into form fields. Usage data is kept for up to 13 months. We use Google Ads to measure which ads lead to a quote or a booking. When you submit a quote request or complete a booking, your browser sends Google a one-way encrypted (hashed) form of your email or phone number so Google can match the conversion to an ad click; we never send Google your email or phone in readable form.

We also use the Meta (Facebook and Instagram) Pixel together with Meta’s Conversions API to measure which ads lead to a quote or a booking and to show our ads to people who have visited this site. When you request a quote, reach the payment step or complete a booking, we share with Meta — both from your browser and from our server — a one-way encrypted (hashed) form of your email, phone number and name, Meta’s own _fbp and _fbc cookie identifiers, and your IP address and browser user-agent. We never send Meta your email, phone or name in readable form. How Meta uses this data is described in its Data Policy.

How to opt out. Turn on Global Privacy Control in your browser and we will not load Microsoft Clarity and will not keep the one-year identifier (your visit is then counted only for that browsing session). You can also block or clear cookies and site data in your browser settings, or install the Google Analytics opt-out add-on.

Booking and billing records are kept for as long as we need them to provide the service and to satisfy tax, insurance and regulatory obligations. Enquiries that do not become bookings are kept only as long as they are useful, and are deleted on request.

If you are in the United Kingdom or the European Economic Area, the General Data Protection Regulation gives you specific rights over your personal data. We extend the same handling to anyone who asks, wherever they are.

• Access. Ask for a copy of the personal data we hold about you.
• Rectification. Ask us to correct anything inaccurate or incomplete.
• Erasure. Ask us to delete your data where we have no continuing legal reason to keep it.
• Restriction and objection. Ask us to pause certain uses, or object to processing based on our legitimate interests.
• Portability. Ask for your data in a portable format.
• Withdraw consent. Where we rely on consent, you can withdraw it at any time without affecting what came before.
• Complain. Raise a complaint with your data protection authority.

Our lawful bases are: performance of a contract for bookings, legitimate interests for running and improving the service, legal obligation for records we must keep, and consent for marketing.

To exercise any of these, write to info@goldenclasslimo.com. We respond within one month.

We take reasonable technical and organisational measures to protect personal information. No method of transmission or storage is perfectly secure, and we do not claim otherwise.

Our services are directed at adults. We do not knowingly collect personal information from children, and will delete it if we learn we have.

If this policy changes we will update the date at the top of this page. Continued use of the site after a change means you accept the revised policy.